There’s nothing quite like slipping into a warm, bubbling hot tub on a chilly Calgary evening. For many homeowners, a hot tub feels like the ultimate luxury. A place to relax, unwind, and even reconnect with family. 

But here’s the truth: not every hot tub purchase leads to bliss. Plenty of first-time buyers in Calgary admit they faced unexpected challenges, extra costs, or even regret after making their purchase.

So, what do these shoppers wish they knew before buying? Let’s dig into the most common regrets and how you can avoid them.

10 OF THE MOST COMMON HOT TUB BUYER REGRETS

Buying a hot tub is an exciting investment, but it’s also one that requires careful consideration. Many first-time buyers discover that the reality of ownership doesn’t always match the picture they had in mind. Understanding the most common regrets helps set realistic expectations and ensures the experience is as enjoyable and rewarding as it should be.

Not Considering the Total Cost of Ownership

It’s easy to get caught up in the excitement of a showroom price tag. But the true cost of a hot tub extends far beyond the purchase price. Between monthly energy bills, water care products, and maintenance, buyers often spend more than they expected. Energy-efficient models can help, especially in Calgary, where winters are long and cold.

Overlooking Installation Requirements

Many buyers are surprised to learn that setting up a hot tub isn’t as simple as dropping it in the backyard. You’ll need proper electrical work, a base, and sometimes a crane or special delivery to get the tub into high spaces. Skipping this research can lead to big headaches and unexpected expenses.

Choosing the Wrong Size or Seating Capacity

One of the most common regrets? Choosing a tub that doesn’t fit their lifestyle. Families may find their two-seater deal is too small, while others regret buying a massive tub that rarely gets used. Seating capacity matters more than you think; make sure it fits your actual needs.

Ignoring Maintenance Needs

A hot tub isn’t a set it and forget it luxury. It requires regular water testing, chemical balancing, and filter cleaning. Neglecting maintenance not only impacts water quality but can also lead to costly repairs down the road.

Skipping a Wet Test

Would you buy a couch without sitting on it? The same applies to hot tubs. A wet test lets you try out the jets, seating comfort, and overall feel. Many regret skipping this step, only to find their spa doesn’t deliver the relaxation they expected.

If you don’t want to do a wet test, just sitting in the hot tubs will help to make sure that you fit into the seats of the hot tub that you want to purchase. 

Buying Based on Price Alone

Cheap deals are tempting, but when it comes to hot tubs, quality matters. Lower-end models often lack proper insulation, have weaker jets, and don’t last as long. Many buyers find themselves replacing a bargain tub within a few short years, spending more in the long run.

Budget matters, but focusing only on the lowest price can mean sacrificing quality, comfort, and durability. It’s better to think of a hot tub as a long-term investment in your lifestyle rather than a quick bargain.

Forgetting About Warranty and Service

Hot tubs are an investment, and like any investment, they need protection. Some warranties look great on paper but don’t actually cover common issues. Others leave buyers scrambling for service. This is where choosing a reliable local dealer makes all the difference.

Vita Spa has one of the best warranties in the industry. A hot tub is a long-term investment, so you want to ensure that you have support if and when it is needed. 

Neglecting Energy Efficiency Features

A poorly insulated hot tub can skyrocket your power bills in the middle of a Calgary winter. Features like high-quality covers, insulation, and efficient heaters are must-haves. Many buyers regret not prioritizing these details upfront.

Not Thinking About Placement and Aesthetics

Imagine buying a hot tub, only to realize it blocks your view, sits in a windy corner, or lacks privacy. Placement is more important than many realize. Take time to plan where your tub will go so it enhances your space rather than disrupting it.

If this is something that you need help with, like many of our customers, we can help you with that. A site inspection is a great way to ensure that your placement is going to work and allow you to use your hot tub.

Choosing the Wrong Dealer

Perhaps the biggest regret shoppers share? Buying from the wrong place. Big box stores may offer attractive deals, but they rarely provide the expertise or after-sales service you’ll need. Choosing a trusted specialty dealer ensures you’re supported for the life of your hot tub.

Every salesperson is going to tell you that the hot tubs they are selling are the best. If they don’t, it doesn’t necessarily mean the tub isn’t good. It usually means the salesperson isn’t doing their job well. That’s why asking the right questions is so important: it helps you see past the sales pitch and understand the features, quality, and support you’ll actually get. 

Buying a hot tub isn’t about the buying process. It is about the after-sales process, when most people truly need support. With over 300 Google reviews from actual customers, you can trust us with your hot tub or swim spa needs. 

“We shopped all over town for a new hot tub (first-time hot tub owners). As someone who does a lot of research and due diligence, I found the process very overwhelming from the mixed information that we received almost everywhere, and not really truly knowing whether we were being sold or fed a line, it seemed very daunting. 

We had made a decision to purchase one from another retailer on a Saturday, but hadn’t actually gone in to fill out the paperwork and were planning to do that on a Monday. That Saturday evening, I was speaking with my neighbour who had a hot tub from RnR years ago, and he highly recommended them, so on the Sunday before finalizing the deal on the other hot tub, I went to visit and spoke with the sales team. It was the first time I really trusted the information I was given and brought my wife back later that afternoon, and we purchased from RnR.” Chris

HOW CALGARY BUYERS CAN AVOID HOT TUB REGRETS

Avoiding hot tub regrets starts with being informed and prepared before making a purchase. With the right knowledge and a clear understanding of what to expect, buyers can approach the process with confidence and make choices that truly align with their needs and lifestyle.

Researching Brands and Models Thoroughly

Not all hot tubs are created equal. Take time to compare features, reputations, and reviews. Vita Spa, for example, is known for quality, energy efficiency, innovation, and comfort, making it a strong choice for Calgary buyers.

Factoring in Climate Considerations

We all know that Calgary winters can be harsh. Look for tubs with insulation designed for extreme cold, reliable heaters, and durable covers to keep heat in and snow out. Adding these features not only ensures comfort during the coldest months but also helps keep operating costs manageable year-round.

Budgeting Beyond the Sticker Price

When planning your purchase, don’t just think about the upfront cost. Add in installation, electrical work, water treatment, and accessories. This gives you a realistic picture of the investment.

Finance options are also available. Reach out to RnR Hot Tubs and Spas to see the available options, as they can change frequently.

Asking the Right Questions Before Purchase

Make a checklist of questions: 

What does the warranty cover? 

How is service handled? 

Are there upgrade options? 

Getting clear answers now saves frustration later. Taking the time to ask these questions also shows you how transparent and knowledgeable the dealer is, giving you peace of mind that you’re making the right investment.

Trusting Expert Advice

Local specialists know the unique needs of Calgary homeowners. Working with a trusted dealer like RnR Hot Tubs and Spas ensures you get personalized guidance, expert installation, and reliable after-care.

WHY CHOOSE RNR HOT TUBS AND SPAS

Choosing the right hot tub dealer is just as important as choosing the right hot tub itself. RnR Hot Tubs and Spas stands out by combining expert knowledge, personalized guidance, and reliable support to ensure every buyer makes an informed decision. Our focus on quality, service, and customer satisfaction helps make the hot tub experience seamless and enjoyable from start to finish.

Expertise That Saves Buyers from Mistakes

With years of experience, RnR helps shoppers avoid the common pitfalls that lead to regret.

Premium Selection of Energy-Efficient Hot Tubs

From compact models to family-sized spas, RnR carries options built for Calgary’s climate.

Reliable Service and Support Team

Their service doesn’t stop at the sale. RnR offers maintenance, repairs, and expert support for years to come.

“We have had RnR technicians out to our home (outside of Calgary) to service our tub multiple times over the last couple of years. I cannot begin to describe the professionalism, expertise and care that their technicians put into every job. They take the time to explain all that service that is required and always come with all (and I mean all) the possible parts for your tub. I wouldn’t imagine having anyone else work on my hot tub.

Absolutely 5 Star work and customer service. I unequivocally recommend calling RnR if you need any service or parts for your hot tub!!” T.B.J

Financing Options That Make Ownership Easier

Worried about the upfront cost? Flexible financing options make hot tub ownership more accessible than ever.

Buying a hot tub should be an exciting experience, not a stressful one. The key to avoiding regret is knowing what to look for, asking the right questions, and working with experts who care about your long-term experience. 

For Calgary homeowners, RnR Hot Tubs and Spas is the trusted partner who ensures your investment leads to comfort, relaxation, and years of enjoyment. 

You can visit us at Bay 8 –  5700 Barlow Trail SE in Calgary.

Servicing all makes and models, including Vita Spa, American Whirlpool, and Maax Spas.

Now servicing Calgary, Airdrie, Strathmore, Okotoks, High River, Chestermere, Invermere, Banff, Canmore, Radium, Golden, and the surrounding areas.