Privacy policy

Last updated: October 2026

Who we are

RnR Hot Tubs ("RnR", "we", "us") sells and services hot tubs, swim spas, saunas, cold plunges and accessories from our showroom at Bay 8, 5700 Barlow Trail SE, Calgary, Alberta T2C 1Z9.

This policy explains what personal information we collect when you visit rnrhottubs.com, contact us, sign up for our emails or buy from us, what we do with it, and the choices you have. We follow Canada's privacy laws, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

What we collect

What you give us

  • When you contact us through a form, by email or by phone: your name, email, phone number, and what you tell us. Depending on the form, this can include your address, your spa's make, model and serial number, cover measurements, photos of your spa or yard, and the Spa School date and number of people.
  • When you buy accessories, chemicals or parts online: your name, billing and delivery address, email, phone and what you ordered. Payments are processed by Shopify Payments. We never see or store your full card number.
  • When you sign up for our emails or a guide: your email address and, if you give it, your first name.

What we collect automatically

When you browse the site, we and the tools listed below collect information about your visit: the pages you view, how you arrived (for example from a search or an ad), your device and browser, and an approximate location based on your IP address. We do this with cookies and similar technologies, described in Cookies and tracking tools below.

How we use it

  • To answer your questions, book service calls, deliveries, site visits and Spa School, and follow up on quotes.
  • To process and deliver orders, and to handle warranty claims with the manufacturer when you ask us to.
  • To send emails you've signed up for. Every email has an unsubscribe link.
  • To understand how people use the site, so we can improve it.
  • To show our ads to people who have visited our site, and to measure whether those ads work.
  • To keep the site and our forms secure and free of spam, and to meet our legal and tax obligations.

We do not sell your personal information.

Cookies and tracking tools

Cookies are small files a website stores in your browser. Some are needed for the site to work; others help us understand visits and show you our ads. These are the tools we use:

  • Shopify (our store platform) keeps your cart, checkout and account working, protects against fraud, and counts visits. These cookies are needed for the site to work. You can block cookies in your browser, but the cart and checkout may stop working.
  • Google Analytics shows us how people find and use the site, in summary form. Opt out: Google Analytics opt-out.
  • Google Ads shows our ads to people who have visited the site, and measures which ads lead to enquiries or sales. Opt out: Google's My Ad Center.
  • Meta (Facebook and Instagram) shows our ads on Facebook and Instagram to people who have visited the site, and measures them. Opt out: Facebook ad preferences.
  • YouTube plays our videos. Nothing loads from YouTube until you press play.
  • hCaptcha checks that our forms are filled in by people, not spam robots. It's needed to send a form.

You can also opt out of ads based on your browsing from many companies at once through AdChoices Canada, and block or delete cookies in your browser's settings.

Who we share it with

We share personal information only with the companies that help us run the business, and only what they need to do their job:

  • Shopify: runs our website, online store, checkout and website forms, and processes card payments through Shopify Payments.
  • Google and Meta: for the analytics and advertising described above.
  • Flodesk: sends our emails and guides to people who sign up.
  • The manufacturer of your spa: when you ask us to register a warranty or make a claim.

We may also share information if the law requires it, or to protect our customers, our staff or our business.

Where it is stored and how long we keep it

Some of the companies above store information on servers outside Canada, including in the United States. While it is there, it may be subject to the laws of that country, including access by its authorities.

We keep personal information only as long as we need it for the reasons above. For example, we keep your enquiry while we're helping you, and your purchase and service records, including for spas bought in our showroom, for as long as you own your spa, and as long as tax and business record laws require. After that we delete it or make it anonymous.

How we protect it

We use the security built into our platforms, limit access to staff who need it, and never ask for card details by email or phone. No website or email system is completely secure, so please don't send sensitive information, such as card numbers, through our forms.

Your choices and rights

You can:

  • Ask what personal information we hold about you, and get a copy.
  • Ask us to correct it if it's wrong.
  • Withdraw your consent to emails or other uses, unless we need the information for a legal reason or to finish something you've asked us to do.
  • Unsubscribe from our emails at any time with the link in each email.
  • Opt out of analytics and ads using the links above.

To make a request, contact us using the details below. We'll reply within 30 days. If you're not satisfied with our answer, you can contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada.

Children

Our site is for adults. We don't knowingly collect information from children. If you believe a child has sent us their information, contact us and we'll delete it.

Changes to this policy

We may update this policy when our practices or the law change. The date at the top shows when it last changed.

Contact us

For questions about this policy or your information: